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Honda Rushes Civic Refresh in Wake of Criticism

By Mark Rechtin, Automotive News

By AutoWeek Oct 31, 2011 9:20AM

Critics have slammed Honda for using hard, inexpensive-looking plastic on the interior of the redesigned 2012 Civic. (Photo courtesy of AutoWeek.)




Because of the chilly reception this year for its redesigned 2012 Civic, which was universally panned for its cheap, hard-plastic instrument panel and center console, Honda is moving more quickly than planned on some mid-cycle changes.


"We take feedback seriously, regardless of who it's from, and we will act accordingly quickly," John Mendel, American Honda executive vice president, said in an interview.


The mid-cycle update normally would occur in spring 2014. But Mendel said the change could occur sometime in 2013.


Honda was in the midst of redesigning the Civic when the global economy imploded in 2009. Honda Motor Co. CEO Takanobu Ito stopped the redesign in its tracks, approved shortening the wheelbase and reducing content to appeal to budget-conscious consumers.


Reviewers chastised Honda for its penny-pinching ways after it debuted in April. Consumer Reports removed the Civic from its "recommended" list for the first time in memory, calling it "cheap" and "insubstantial." A recent Wall Street Journal review called it "a betrayal."


For the car that leads the compact segment in retail sales--and is Honda's bread and butter--those words are damning when competitive entries from Ford, Hyundai and Chevrolet have shown major improvement.


"I don't know how much we can do, and how quickly," said Mendel at the media launch of the redesigned 2012 CR-V crossover. "But the comments of Consumer Reports and our customers have not gone unnoticed. We are appropriately energized."


The launch was severely disrupted by the Japan earthquake on March 11. Dealers held blowout sales of the outgoing Civic in March and April but allocations were slow in coming.


Still, the Civic was the most shopped nameplate in June, in the thick of the car's marketing launch, according to the consulting firm Compete Automotive. But the spike was surprisingly short-lived, and shopper volume declined quickly--"atypical for Honda in particular," the Compete report said.


The downgrade by Consumer Reports likely played a role in the diminished interest, Compete said.


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13Comments
Nov 5, 2011 7:59AM
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Come on Honda why do you do that when you know you're going to loose the spot to Nissan for second place of Asia?
Nov 3, 2011 9:06PM
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It's amazing how far Honda has fallen in a few short years!! The Spacely Sprockets (with apologies to the Jetsons) dashboard was the least attractive feature of the previous Civic and Honda not only continued it, but made it even cheaper looking !!  The Civic has gone from the head of its' class to an also ran, thanks to hard chargers like the Cruze, Focus and Elantra which have stepped up their game while Honda has decided to stand pat and try to coast on their reputation (although I'd still take a Civic Si over any version of the three currently available) . I hope Honda steps up to the plate and knocks one over the fence with the next Civic. It simply deserves better !!
Nov 2, 2011 11:33AM
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At least Honda is admitting they cut corners.  Guess it was hard to deny given that Consumer Reports STILL won't put the 2012 Civic on the "recommended" list even after giving it a second chance by testing one with a higher trim level.  They came to the same conclusion, the new Civic is junk.  Maybe Toyota should come clean like Honda did and admit that they've decimated the quality of their vehicles in recent years as well.
Nov 1, 2011 7:00AM
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what does "M-B" stand for? Milton Bradley??
Nov 1, 2011 6:53AM
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Let's add the 2012 and 2013 Civic to the "do not buy era" list, which is full of 80s-90s Jags, 90s-00s Saabs, and late 90s-00s M-B products.
Nov 1, 2011 3:03AM
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We take feedback seriously, regardless of who it's from, and we will act accordingly quickly," John Mendel, American Honda executive vice president, said in an interview.

 

Then why do you still have that split dashboard? 

Oct 31, 2011 5:05PM
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Man Honda you are really starting to screw the pooch.  I remember when Civics were a great bargain for the money, but as of late I'm not impressed.  I love my 2002 Civic Coupe and compared to the current batch I think I made out like a bandit. I find it funny that a ten year old Civic can still turn heads.  I wasn't really sold on the 2012 Civics, and when I looked at the 2010 line the asking price was $16K for a stripped down DX! Get real.

 

Come on Honda I know that you aren't all bean counters over there. What say we get back to making stuff that people want and selling it a reasonable price?

Oct 31, 2011 2:25PM
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BTW... did I mention that I couldn't go through a car wash with my CR-V because the water literally pours in the back door because the rubber seals don't work.  AWD should be good for winter driving, right?  Yup, but you can't see out the windshield with the crappy wipers and if you drive it you can't wash the salt crap off the car in a car wash.  I've got a couple GMCs (pickup and Safari) and the Safari gets better mileage pulling even a mini trailer with a motorcycle on it than the CR-V does.  So, for ANY extra-duty work, the CR-V is the worse of all choices I have for fuel economy (or lack thereof), comfort over any distances and visibility in inclement weather.  Give me six hours drive in the CR-V and my back is in pain for two weeks.  I can, and have, driven my truck for 16 hr trips (stopping only for fuel) without back problems.  Honda just doesn't cut it any more for me.
Oct 31, 2011 2:19PM
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Don't understand the mentality of Honda management, or any of these companies that think they can get away with cheap plastic interiors.  On the other hand, there are so many stupid things wrong with my CR-V from short-lived rear door hinges (on a door that's rarely used but the stupid thing literally rotted apart) to rust appearing in the fuel filler area after only three years, to bad wheel bearings, not to mention the uncomfortable cheap seats, and only 20,000 miles on the original tires before they had to be replaced, and windshield wipers that can't clean the window in sloppy-road-salt conditions in the winter (nothing to do with the blades, either), after going through twelve Hondas in our family (autos and motorcycles), I wouldn't buy another one.
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